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Case study: Crown Prosecution Service

Overview

The Crown Prosecution Service (CPS) London is the largest and most diverse CPS area currently employing nearly 1,400 members of staff. CPS London has recently embarked upon a reorganisation to deliver new day-to-day operations, which is part of a wider reform programme within the Criminal Justice System (CJS) in London. This includes a significant relocation of its staff from existing accommodation to police stations under ‘integrated prosecution teams’ (IPT). IPT will ultimately lead to around 750 CPS London staff being relocated to police stations in 33 boroughs across London. A further initiative under the CJS Reform Programme is streamlined process (SP), which requires a slimmer, more proportionate case file build for appropriate cases.

Our Approach

Capita was commissioned to evaluate the impact that SP was having on the IPT model, both from a process and resource perspective. The evaluation involved documenting the business processes being followed under SP and identifying interactions or conflicts with IPT and wider CPS business processes or practices. The resource implications of SP on IPT were assessed by providing a cost analysis through the use of ABC methodology, and identifying the wider issues affecting the implementation of SP and IPT and making recommendations to further integrate SP into the IPT model within CPS London.

What we delivered

Capita was retained to undertake a more detailed process mapping and volumetric analysis approach, which looked at workload volumes, resource types and the associated costs. The output of this review is a volumetric resource model which costs the financial and resource impact of IPT only, and SP and IPT combined. The baseline (pre SP and IPT) has been constructed using CPS ABC data.




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