People are expecting more from public services – and healthcare is no different. Patients need to interact with every part of the NHS in the same way they would a high street organisation or bank. Customer care, information at our fingertips and the ability to choose are all high on everyone’s agenda.
Capita is helping make this change happen. We are committed to supporting professionals to improve the whole patient experience, allowing more focus and funds for the front line.
We understand the NHS – what it means as a great and trusted institution, both to patients and to those who work within it. We recognise the challenges health organisations are facing and will work in partnership to deliver results and improve value for money.
Our expertise spans the range of services the newly-forming GP consortia will require to take the pressure off, providing the support and tools necessary for making informed decisions, freeing up valuable time and, most importantly, improving care.
Capita’s health businesses provide specialist support in the following areas:
- Back office and customer services partnerships and outsourcing
- Commissioning services
- Clinical coding
- Foundation Trust membership services
- Healthcare intelligence services
- Health economics
- Health Surveillance
- HR and pay advice
- IM&T planning and strategy
- Integration of community services
- IT solutions
- Management consultancy
- Occupational health services
- Offshore medical services
- Patient and public engagement
- Property consultancy
- Provider service transformation
- Research and surveys
- Strategic Reconfiguration across health economies.
Capita works with over 70% of NHS organisations, with clients in every health economy across the UK and Ireland. We also work with clients ranging from the Department of Health, through to pharmaceutical companies. Capita’s services include running the NHS Choices programme, occupational health and medical screening, health informatics and the administration of both the Information Standard for healthcare information and the payment of National Health Service patient fees to dentists on behalf of NHS BSA.
At the end of 2010 we acquired IB Solutions, a leading provider of finance and accounting systems. In April 2011 we completed the acquisition of the health and government businesses of the Tribal Group, further extending the services we offer to the health market and building on other recent Health Sector acquisitions such as CHKS (health informatics), CRC (health economics), Membership Services (governance services to Foundation Trusts), HSP (staff and patient surveys for the NHS) and Inventures (health property advisory firm).
Find out how Capita Health can help your organisation by emailing consulting@capita.co.uk.