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Capita Consulting's Financial Services practice eyes insurance sector in plans to double in size in two years
Lenders need to be quick, agile and effective in face of soaring PPI claims, warns Capita

Following a huge increase in the number of payment protection insurance (PPI) cases, Capita urges financial services organisations to take action to avoid further costs.
Capita Consulting’s Financial Services practice has announced ambitious plans to target the general insurance market, as part of its wider strategy to double the size of the business over the next two years. The practice, which has existing customers including Zurich, Axa and RSA, also intends to nearly double its head count by recruiting 30 new consultants.
The wider Capita Group is the UK's leading provider of business support services for general insurance, including the London Market, as well as being the largest outsourcer of Life and Pensions in Europe. It administers over £16bn of GI claims liabilities and has more than 1.5 million policies under management.
Tony Tarquini, Head of Financial Services at Capita Consulting, said: “This is an exciting time for Capita Consulting and our Financial Services practice. We have some ambitious plans, which we are currently on target to meet, that will see us expand our presence in the insurance sector.
“At a time when many in the market are trying to do more with less, we believe we are well placed to deliver tangible business improvement and bring rigour and consistency to change programmes.
“We have set the bar very high when recruiting our people, which takes a lot of management time but pays dividends for our clients, who want reasonably priced, experienced consultants who deliver on the promise”.
The Financial Services practice, which was formed in 2010, helps financial services organisations to realise significant performance improvement by applying major change methodologies. It has already grown from zero to a 40 man business in a year and in addition to the general insurance sector, will look to target the retail banking and life and pensions markets.
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